Due to holding company requirements, we were ultimately required, under protest, to move to American Express travel. Find out about people’s travel habits, so you can customize your services accordingly. Knowing I was in for a long night, I called the emergency 24-hour number for Professional Travel. Travel agencies attempt to create repeat customers who … Maintaining Standards: Zicasso has spent thousands of hours selecting the top travel agencies and tour operators. How wonderful, and stress-free. The travel agency can have or hire special staff for catering to only FIT. Six Travel Agency Advertising Samples. All the other passengers on my previously booked flights were scrambling to make other arrangements on their own, while I made a simple phone call and ProTrav handled it for me. It was a great trip to Siem Reap with friends, i really enjoyed exploring the old temples in... The service provided by my agent at Professional Travel was wonderful. I was very satisfied with the service provided and her desire to get the job done in a time of need! Accommodation was also... Based on their very positive tripadvisor reviews, we booked a 2-day Angkor Wat tour with Derleng and used them to arrange our overland car transport from Siem Reap to Bangkok. Today was our last day with our tour guide and driver from Derleng having started at Phnom Penh then Kampot, Battambang and finally Siem Reap. I just wanted you to know you have a diamond there in your office, and I will continue to rely on her! I would recommend Professional Travel to any other business that needs to improve their managed travel processes and reduce core travel costs. I have always received such great customer service from our account manager, the agents and the online support team at ProTrav that I don’t even know if we’re paying for VIP services, because we’re always treated like VIPs. A good additional exercise with this list is to translate each feature in a list of benefits – what does each strength mean to clients? Your team’s responsiveness and customer service was beyond expectation – they are truly great at what they do. Usually, auto follow up emails are sent to those recipients who forgot or ignored your previously sent emails. A pity cause I liked Chamnan but he had to do another booking.After breakfast (included) we went to the Tonlé Sap lake. I am so completely grateful for your agent’s attention and help. Today, one of our best employees had an emergency situation involving his very-sick mother who resides in the U.K. Travel agencies try to maximize profit and achieve growth just as other small businesses do. Search before Choosing the right slogan for your tour and travel agency. Meanwhile we could enjoy a Cambodian show. I wanted to express my extreme gratitude to the people at Professional Travel that helped me get out of the northeast on Friday. Afterwards we got back to the hotel to have breakfast (included) but if we wanted we could have had it elsewhere as well but my son loves a more Western breakfast, therefor we had it a the hotel.We visit two more tempels: Banteay Srei and Ta Phrom . She looked at quite a few flight options and stayed on the phone with me to make sure I would make the flight she found. Our guide had great knowledge and his English was good. Make your tourist center the “go-to” tourist agency by sending e-templates containing captivating offers. Nancy C. | National Auto Insurance Company I had a flight cancellation trying to get from Atlanta to Seattle. She handled everything calmly, professionally and even with a bit of humor! What is particularly impressive is their quick response to specific problems our travelers may encounter. When I arrived at the gate, THAT flight was delayed! Accommodation was also... This trip would be incomplete. He did take us a little "off the beaten path" at the sites, however, so it was a very enjoyable tour. Because we use AMEX for our corporate cards, we have a lot of points that can be used to book flights. | Major League Baseball Team, Eric T. I barely made it after running through the airport, but because she was so efficient, I was able to get home on time. Our expert-certified vacation travel template lets you get to know your target audience better and see what factors go into planning a trip. Top Sample Letters Terms: letter of intent for travel agency {0 comments} Follow Up Letter Travel Agency. They are very active in managing any available ticket inventory and applying corporate discounts to our traveler booking activity. (Pub Street) It costs 5 dollar and the driver waited there untill we finished our dinner at the Red Piano. I am often approached by other travel management firms and my stock reply is that we have an evergreen contract with Professional Travel and to take me off their list! The only reason I'm not giving this travel agency 5-stars is because our tour of Angkor was very good, but not over-the-top fantastic, so there is room for improvement (or, for travellers, some reason to consider other options). My emails were promptly responded to, and everyone showed up when they were supposed to. In return, the Company agrees to pay the Travel Agency commissions … | Risk Management & Insurance Firm, Bryan H. Travel can be challenging, but working with a company like Professional Travel is a delight and makes it not as burdensome. Thank you, Professional Travel! I would endorse Professional Travel to any company looking to integrate a cost effective, centralized travel management process. I personally witnessed that recently when a member of our team ran into trouble while vacationing in Europe with family. | Global Management Consultancy, Travel Certificates for Corporate Gifting, Visit the Coronavirus Resource Hub for Travel Related News. Then I called Protrav. Unlike multiple choice questions in binary form, this template is a question based long answer type format which allows your customers to fully express their views and concerns with the trip and can be customized from top to … | Global Medical Product Manufacturer & Distributor, Geoff S. I have used several agencies in the past before switching to Professional Travel – including Carlson, American Express and others. Our old TMC never saved us money on international flights and the agents were not experienced. Yesterday, I was starting my normal travel route as a severe storm passed through my destination. We had an early lunch (included) at a restaurant and then we went to the last temple: Bayon Temple.We were back at the hotel around 3pm so lot’s of time to enjoy the pool. I also receive a report for those people traveling internationally on a weekly basis so that I can verify they have long distance or international calling enabled on their mobile devices, saving us money in that arena. (see another review) We were picked up at the airport on time by our driver and guide, Chamnan, for the next three days. Sample travel and hospitality surveys (some templates available only in English) Build customer loyalty. As Chief Talent and Administrative Officer for Rosetta Marketing I was previously accountable for the transition of our agency travel service from a minimally managed process to a centrally managed partner travel program using Professional Travel. encl: … But at the same time, don’t underestimate the potential of a strong independent agency where relationships with suppliers are direct and first-hand. Dara Sur is fantastic and upon request provided Thuna and Pissa as our guides. Given the option, I would immediately return to Professional Travel and highly recommend their service and support as a way to manage travel cost, understand spending patterns, and achieve service levels that respond to the most discerning needs of Senior Executives. She stayed in contact with me throughout the day on the status of my travelers’ flight and delay, and since she couldn’t get a confirmation from the airlines as to the flight schedule, she made the decision to hold seats on the flight departing the following day as a back-up. Kind regards Lee Foy They found it, too, saving our traveler $670. In a time of need, I felt I had a trusted partner working to help get me home, and I sincerely appreciated the effort. 3. We opted to drive back through the night, but both car rental companies we contacted were unable to accommodate us, so we were stuck. Was sad to say goodbye to these two lovely people.Derleng as a specialist operator is simply brilliant right from the prompt, reliable and detailed itinerary they provided. Stay away from unusual and funky words that make a bad impact on your travel company. But ProTrav came though, again! 2. We will have no hesitation in recommending you to our friends. And, at a price we would not have thought possible. I was extremely satisfied with Derleng Tours. Use our guide to research the best travel agency for you. It was the Perfect resort for us. Without your agent’s help, I couldn’t have returned home that night and would not have made my flight the next morning to attend an important fundraiser. The next morning the driver brought us back to the airport.The service of Derleng Tours was spotless! Within one week of going live with Professional Travel, an agent proactively reached out to tell one of our travelers she could save us $1,094.27 on an international fare with a slightly different departure time. We were assigned to Mr. T, who was very friendly and spoke good english. Within 60 seconds, they had set us up with a rental and sent the receipt and confirmation to my email while we were still on the phone. I truly feel like she has a vested interest in me, the team and our travelers. | Global Agriculture Information Company, Bette B. After your agent got me waitlisted for an early morning flight, she checked the status for me overnight and again at 5:30 am and stayed in contact with me all morning to make sure that I made it on the plane. Afterwards the driver brought us back to the hotel.The next day we got up very early to see Angkor Wat by sunrise. Although all of my experiences to date with Professional Travel have been great, her calm demeanor made a very tense situation an incredible one. Download Sample Travel Agency Consumer Letters in Word. Our traveler was so appreciative that we were able to remove the stress of making alternative arrangements and allow him to concentrate on getting his mother back on her feet and out of the hospital. We booked a full day trip with Derleng Tours, our requirements being an english speaking guide, and access to Muslim food. Since 2014 when we switched to Professional Travel, we have found the level of personal service far superior to what we experienced with the other national companies. Use of Graphics. In 2018, only 8% of hosted agents and 11% of independent (non-hosted) travel agents reported charging consultation fees. Could someone please tell me how. Needless to say, there were long delays and missed connecting flights. | North American Insurance Company, Gene C. Truly phenomenal! Just add your complaint. Favorite family-friendly destinations include Florida, Texas, and cruising. His mother fell and broke her femur, and was hospitalized for a week following surgery. Like we had lunch in your typical, not very good tourist trap restaurant near the ruins. These days, that level of service is rare and appreciated. I was going to miss my connection, so I called ProTrav and the agent switched my flight to connect through a different city. She tends to work late hours and she ALWAYS gets back to me in a timely manner. When booking travel, people often choose their destination based on the idea of the trip. Cindy N. Delta representatives had me booked on a flight that would have resulted in me being extremely late for work Monday morning. Thank you! They are such a joy to work with and always so pleasant on the phone. Thanks again for “hearing” us and helping us find a GREAT solution! We were accomodated at the Kool Hotel. Our contact at ProTrav has been an absolute lifesaver for me and our company, finding flights using points and saving our company more than $35,000 in just the last three months. The four-year, £100m campaign began in 2011 and focused on culture, heritage, sport, music, countryside, food and shopping, as well as … They would now be flying back out of a different city than originally planned, on a later and yet-to-be identified date. 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