WCU IT Help Desk 828.227.7487 866.928.7487 ithelp@wcu.edu. Phone. ithelp.wcu.edu. We have friendly and experienced people waiting to help you with your research during reference hours. Connect live online. Self-Help. During working hours, feel free to call our main line at 7196, but recognize that any educational technology requests will be forwarded to lmssupport@wcu.edu which is being monitored by ITHelp and then will be forwarded via the time-tracking system to the appropriate person on our Educational Technology team if the folks at the Help Desk are not able to solve the issue with you. During working hours, feel free to call our main line at 7196, but recognize that any educational technology requests will be forwarded to lmssupport@wcu.edu which is being monitored by ITHelp and then will be forwarded via the time-tracking system to the appropriate person on our Educational Technology team if the folks at the Help Desk are not able to solve the issue with you. All WCU Faculty, Staff, and Students with an active WCUid are eligible to enroll. For Technical Support visit the Help Desk or call 610-436-3350. If you have any trouble, contact the IT Help Desk or visit us at the Technology Commons on the ground floor of Hunter Library. Submit Help Ticket - located under "Request and Incidents," Submit an iTicket. IT’s Role. Available 24 hours a day, 7 days a week, except for scheduled maintenance. Learn More, During your time on our campus, Information Technology is happy to provide help and -- Applicants receive information on claiming their WCUid approximately one week after they submit their application to Western Carolina University. Recommended Student Computer Configuration. Tech Fee funded computer devices for student use across teaching and learning spaces, Western Carolina University. WCU Online | As a Distance Student you have the flexibility to pursue your degree on your time. Here are some things to check: Are you typing your Password correctly? Pennsylvania State System of Higher Education, Contact Information Services & Technology, Login to make a request or submit an incident to IS&T, Submit a Request (Something is Broken or I need something new). Limited phone support is available during overnight hours and on holidays. There is no charge DNS (Domain Name System) hosting services . Reset My Password. hardware, software, and system support such as Office 365, myWCU and D2L at West Chester To access Sexual Assault Prevention for Undergraduates: Please refer to the original instructions you received from your school or organization. As students transition to online courses, additional resources are available online through the Writing and Learning Commons, Math Tutoring Center, Mentoring and Persistence to Success, Advising Center, IT Help Desk, Hunter Library and more. Please Note: Unless this is your first time setting up MFA, you will need to use your current method of MFA in order to switch to another method. link. technical support. Accessibility. As a reminder, IT will never ask you to confirm account information, such … The IS&T Help Desk/ResNet is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119 and Brandywine Hall … Access IT services that support your teaching, Email: helpdesk@wcupa.edu, Monday, December 21 through Thursday, December 24: 8:00AM-10:00PM* (*until 4:00PM in-person)Friday, December 25 through Wednesday, December 30: ClosedThursday, December 31: 8:00AM-10:00PM* (*until 4:00PM in-person)Friday, January 1 through Sunday, January 3: ClosedMonday, January 4: Resume normal hours of 8:00AM-10:00PM* (*until 4:00PM in-person), Self-Service: Login to make a request or submit an incident to IS&T 24 hours a day and track the status any time. The pandemic drove us to rapidly refine processes that had once been considered sacrosanct. WCU’s experience with other ITSM software applications was varied. ALL first-level support for Blackboard is available from 7:30 a.m to 6:30 p.m. by calling 828.227.7487 or contacting the: WCU IT HELP DESK Generate Your Involvement Letter On Campus (VPN) Students and faculty who would like to use ArcGIS should contact the Coulter Faculty Commons or the IT Help Desk to … The Technology Help Desk is located on the second floor of the University Computing Center building. Contact the IT Help Desk Monday-Friday, 7:30a.m.-6:30 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service http://ithelp.wcu.edu/ Get Help Today! Western Carolina University's Division of Information Technology empowers students, IT Self-Help Portal; Knowledge Base - located under "Find Help," you will see Search IT Knowledge Articles. The ITS Service Desk serves as a single point of contact for technology support and can be reached in a variety of ways. The Help Desk provides first level customer support Is your Caps Lock on? Walk-in service, no appointment necessary Joyner Library 1101 252-328-5407 Mon - Fri 8:00a to 5:00p Closed weekends Main Campus Student Center 139 252-328-9208 Mon - Fri 10:00a to 7:00p Sat - … Call the Help Desk 828.227.7487 local 866.928.7487 toll free 7:30am – 6:30pm Eastern M-F View My Open Tickets. Parents Login. Christmas Day. Athletics; Athletics Advisory Board; Campus Recreation; Ram Personal Training; Student Athlete Support Services; WCU Athletics; Faculty/Staff; Employee Self Service (ESS) Employment; Human Resources; IT Help Desk; Library; Payroll / Pay Schedule; President’s Office; Provost Office / Vice Provost; Public Safety; Research to the wired and wireless networks (RamNet), access to a variety of virtualized software Western Carolina University Apr 2011 – Apr 2017 6 years 1 month Provide direct support and training to faculty, staff, and students with day-to-day use of classroom equipment. Alternatively, you may have mistakenly bookmarked the web login form instead of the actual web site you wanted to bookmark or used a link created by somebody else who made the same mistake. For computer assistance, please call WCU’s IT Help Desk toll-free at 828.227.7487, Monday to Friday, 7:30 a.m. – 6:30 p.m., or by email at ithelp@wcu.edu. Help.wcu.edu is not yet rated by Alexa and its traffic estimate is unavailable. Anderson Hall 119 Self-service password management allows you to manage your WCUid account should you forget your password or your password expires. Please contact the WCU IT Help Desk at ithelp@email.wcu.edu or (828) 227-7487. ... Set up your WCU Account, find computer requirements and discounts, get help requesting transcripts - Learn More . Find West Chester University on Facebook! 24/7 phone support - During regular business hours, we provide full-service phone support. Chat Online . Knowledge Base . This service is provided to enable compliance with University Policy 119. Related Information. If further help is required, we work with the others in the IT department to provide you with a solution As a reminder, IT will never ask you to confirm account information, such … ... WCU IT Help Desk 828.227.7487 866.928.7487 ithelp@wcu.edu. Clearspan Communicator Desktop is a desktop program that allows you to make and receive WCU phone calls from anywhere using your PC or Mac. Give us a call. Read Help.wcu.edu news digest here: view the latest Help Wcu articles and content updates right away or get to their most visited pages. Charge for this Service. At Western Carolina University, we view our admissions process as our opportunity to build the community that defines our institution. WCU’s current IT Service Management (ITSM) systems will be migrated to a single solution ServiceNow. Find West Chester University on Linked In! We limit how often you can post, comment or do other things in a given amount of time in order to help protect the community from spam. Contact IT Help Desk (828) 227-7487 Contact Technology Commons Ground Floor of Hunter Library. The ORA has one license that supports five users at one time. Service Availability. For self-service options and to learn more about specific services provided by Information Looking for support? As students transition to online courses, additional resources are available online through the Writing and Learning Commons, Math Tutoring Center, Mentoring and Persistence to Success, Advising Center, IT Help Desk, Hunter Library and more. WCU, Jackson County, and Western North Carolina (WNC) Maps. Hunter Library does not currently provide or offer support for GIS programs such as ArcGIS, though we do provide access to data that may be used with GIS software. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. WCU Live! Equipment Checkout. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. Contact the IT Help Desk Monday-Friday, 7:30 a.m – 6:30 p.m. Closed weekends and university holidays Call: 227-7487 or 866-928-7487 (toll free) E-mail: ithelp@wcu.edu Log in: Online Help Desk/IT Self-Service http://ithelp.wcu.edu Visit the Technology Commons Click the link provided in those instructions and log in with your school or organization's credentials. You can also visit WCU’s Information Technology website at DoIt.wcu.edu.For Blackboard assistance, call the … You Can't Use This Feature Right Now. locations are closed at this time). Research Librarians are here to help you via chat every day from 8am to midnight. Submit a Help Desk Request. The IS&T Help Desk/ResNet is the central point of contact for all technology-related Related Information. As a reminder, IT will never ask you to confirm account information, such … Right-to-Know Requests GIS Sources: National Distance Learning Services is here to help you throughout time at WCU. Submit a Help Desk Request. for students and employees in locations such as administrative offices, classrooms, Eligibility. University, with offices in Anderson Hall 119 and Brandywine Hall 003 (both physical For a full list of upcoming streams: orientation.wcu.edu. WCU Faculty and Staff. Thanks, IT Help Desk | Western Carolina University . Printing. Guest Login Services & Technology, please browse the Service Catalog or dial 610-436-3350 to speak The purpose of an ITSM tool is to log, assign and track technical support requests. Find West Chester University on Instagram! search. You may be seeing this page because you used the Back button while browsing a secure web site or application. Support. Western Carolina’s unique mountain location helps fuel a vibrant campus community with more than 170 student clubs and organizations as well as a busy performing arts calendar and the campus’s own adventure guide service. var currentTime = new Date() Campus Phones. Charge for this Service. 610-436-3350. You can also contact us by: Phone (828) 227-7465 or Toll-free: (866) 928-5424 during reference hours faculty, and staff to accomplish their goals through the use of technology. Most of WCU research software agreements limit our ability to install research software on students' personal computers. You may enroll into other consumer or commercial offers available. IT maintains the infrastructure, provides service availability, troubleshoots, and supports issues with DNS. Vcat.wcu.edu IP Server: 152.30.32.131, HostName: vcat.wcu.edu, DNS Server: To help deal with this, WCU’s IS&T teams have expanded several initiatives like VPN services, rollout of Duo multi-factor authentication, trainings from Knowbe4 with IT security and privacy tips, Zoom for Healthcare, Sophos Anti-Virus update, etc. chat loading... *To protect your privacy, click “Clear Chat History” in the chat box, when your conversation is over. Multi-factor Authentication - MFA. Please contact the WCU IT Help Desk at ithelp@email.wcu.edu or (828) 227-7487. Help DeskInformation Services & Technology delivers and supports university-wide connectivity The Western Carolina University IT team realized that to better support the university’s long-term strategy, a more comprehensive, scalable, and easily configurable IT service management (ITSM) system was required. Call the Help Desk 828.227.7487 local 866.928.7487 toll free 7:30am – 6:30pm Eastern M-F Visit the Technology Commons West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. by Western Carolina University Username. WCU IS&T Help Desk. The information below will help you as a current online student. Students Age 24 and Over. for support? Under the direction of the Campus Information Technology Technician, responds to first level technical help desk requests for faculty and students for West Coast University. Submit a Ticket. Search knowledge base for known solutions. An online help desk guiding users to solve routine and common problems by their own and pinpointing the right contact person directly, if needed, is the major measure sought-after in the component, replacing the traditional solutions limited only to physical contacts with available technical support staff. Thanks for your interest in the WCU Campus IT Help Desk Technician position. It seems that Help Wcu content is notably popular in USA. If you are unable to use your current method, please call the IT Help Desk or visit the Technology Commons during our hours of operation. Service Catalog. How can we help you? Call a Librarian (828) 227-7465 or Toll-free: (866) 928-5424 during reference hours. Looking The program includes the same call controls as a WCU desk phone (hold, transfer, and conference). (270) 745-7000 . Language. IT Support. document.querySelector('#copyright-year').innerHTML = year; Front line support will attempt to solve problems for the users at the first contact. You can also visit WCU’s Information Technology website at DoIt.wcu.edu.For Blackboard assistance, call the live support hotline at 866.374.8144. West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, regional, comprehensive institution committed to providing access and offering high-quality undergraduate education, select post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. Local: 828.227.7487 | Toll-free: 866.928.7487 Passwords are case-sensitive. IT Self-Help Portal; Find West Chester University on Pinterest! var year = currentTime.getFullYear() link. Username. This position requires in person help desk experience. There is no charge DNS (Domain Name System) hosting services . The IS&T Help Desk/Student Help Desk is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119. Support group is designed to serve as the interface point for technology needs across campus. ALL first-level support for Blackboard is available from 7:30 a.m to 6:30 p.m. by calling 828.227.7487 or contacting the: WCU IT HELP DESK Generate Your Involvement Letter On Campus (VPN) Log In Create New Account. The Help Desk will be closed on Monday, January 18 in observance of the Martin Luther King, Jr. holiday. Western Carolina University's Division of Information Technology works to provide a reliable, comprehensive information technology environment to enhance teaching, learning, research, services, and business operations. The Help Desk manager is responsible for managing all emergency messages distributed by t h e IT Help Desk to campus. with an analyst. Being successful means having the right technology. Wcupa.edu The IS&T Help Desk/ResNet is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119 and Brandywine Hall 003 (both physical locations are closed at this time). You Can't Use This Feature Right Now. First time The IT Help Desk will be extending coverage to assist faculty, students, and staff during the COVID-19 pandemic. Your WCUid is the username assigned by the university that ends in @wcu.edu (faculty/staff) or @catamount.wcu.edu (student). Call our IT Help Desk at 828.227.7487 or visit Technology Commons on the ground floor of Hunter Library. COVID-19 modified operational hours listed below . Password. Help Desk - West Chester University. Cullowhee, NC Provides support with the maintenance of computer workstations, printer hardware, projectors and other related devices. Contact WCU. WCU Live! technology at WCU. Phone: (804) 828-2227. If you are on campus, feel free to come to the Reference Desk on the first floor of Hunter Library. LMS - Blackboard & Canvas. Applicants, Students, Faculty and Staff have access to myWCU with content delivered specifically for each. Of the six software packages, the availability of ATLAS.ti is the most limited. 610-436-3350. We are currently providing support via phone, email, and … Wireless. Learn More, Let us help your technology work for you. Are you confusing the letter "l" with the number "1"? Chat. Please note that the Help Desk & ResNet are closed for New Year's Facebook. Help Desk . Find resources to assist you at info.wcu.edu/online residence halls, remote sites & satellite campuses. applications from personally owned devices (RamCloud), printing from personally owned Add IT Help App to my devices; If you have any questions please contact the IT Help Desk during our hours of operation listed below or visit the Technology Commons on the ground floor of Hunter Library for further assistance. Making It Easier to Get IT Help at WCU. On holidays Help Desk 828.227.7487 local 866.928.7487 toll free 7:30am – 6:30pm Eastern Accessibility... During reference hours ; Knowledge Base - located under `` find Help, '' you will see search IT Articles! Assistance, call the Help Desk - West Chester University are some things to check: are you the! Number `` 0 '' waiting to Help you throughout time at WCU 866.928.7487! Provides support with the number `` 1 '' is no charge DNS Domain. Connected, find computer resources, and Western North Carolina ( WNC ).! 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